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 STAY  
 
Average: 90%
Rating: 0.9

 

 STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Viana Hoptel and Spa?
  Internet
17.9%
Friend
27.1%
Advertisement
0.2%
Travel Agent
0.4%
Company
11.1%
Referral
16.1%
Other
27.2%

What was the purpose of your visit?
  Business
21.7%
Pleasure
57.1%
Group
21.2%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
3%
Corporate Policy
5.9%
Repeat Guests
14.5%
Location
20.2%
Referral
21.6%
Other
34.8%

 
Was this your first stay with us?
  Yes
74.6%
No
25.4%

Would you consider staying again?
  Yes
90.1%
No
9.9%
   
0.9

Would you recommend us to a friend or
business associate?
  Yes
89.4%
No
10.6%
   
0.89

 
How did you hear about the Viana Hotel and Spa?
  Internet
17.9%
Friend
27.1%
Advertisement
0.2%
Travel Agent
0.4%
Company
11.1%
Referral
16.1%
Other
27.2%

What was the purpose of your visit?
  Business
21.7%
Pleasure
57.1%
Group
21.2%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
3%
Corporate Policy
5.9%
Repeat Guests
14.5%
Location
20.2%
Referral
21.6%
Other
34.8%

 
Was this your first stay with us?
  Yes
74.6%
No
25.4%

Would you consider staying again?
  Yes
90.1%
No
9.9%
   
0.9

Would you recommend us to a friend or
business associate?
  Yes
89.4%
No
10.6%
   
0.89

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
84.5%
Good
11.7%
Fair
2.4%
Poor
1.3%
   
3.79

Stand to greet you?
  Excellent
62.7%
Good
18.7%
Fair
10.5%
Poor
8.2%
   
3.36

Respond to your need for assistance?
  Excellent
79.1%
Good
15.7%
Fair
4%
Poor
1.1%
   
3.73

Maintain professional attitude and appearance?
  Excellent
82.3%
Good
13.3%
Fair
3%
Poor
1.3%
   
3.77






Acknowledge you immediately with a smile?
  Excellent
84.5%
Good
11.7%
Fair
2.4%
Poor
1.3%
   
3.79

Stand to greet you?
  Excellent
62.7%
Good
18.7%
Fair
10.5%
Poor
8.2%
   
3.36

Respond to your need for assistance?
  Excellent
79.1%
Good
15.7%
Fair
4%
Poor
1.1%
   
3.73

Maintain professional attitude and appearance?
  Excellent
82.3%
Good
13.3%
Fair
3%
Poor
1.3%
   
3.77

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.1%
Good
17.8%
Fair
4.5%
Poor
1.6%
   
3.68

Overall maintenance/condition of room
  Excellent
65.6%
Good
23.2%
Fair
7.4%
Poor
3.8%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
68%
Good
21.3%
Fair
7.2%
Poor
3.4%
   
3.54

 
Overall cleanliness of room
  Excellent
76.1%
Good
17.8%
Fair
4.5%
Poor
1.6%
   
3.68

Overall maintenance/condition of room
  Excellent
65.6%
Good
23.2%
Fair
7.4%
Poor
3.8%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
68%
Good
21.3%
Fair
7.2%
Poor
3.4%
   
3.54
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65.1%
Good
25.5%
Fair
6.8%
Poor
2.6%
   
3.53

Overall, how would you rate the staff?
  Excellent
79.5%
Good
15.1%
Fair
4.6%
Poor
0.7%
   
3.73
 
Overall, how would you rate the hotel?
  Excellent
65.1%
Good
25.5%
Fair
6.8%
Poor
2.6%
   
3.53

Overall, how would you rate the staff?
  Excellent
79.5%
Good
15.1%
Fair
4.6%
Poor
0.7%
   
3.73


  SERVICES AND AMENITIES
Average: 90%
Rating: 3.6
  SERVICES AND AMENITIES
Average: 90%
Rating: 3.6
 
Reservations
  Excellent
80.2%
Good
16.3%
Fair
2.7%
Poor
0.7%
   
3.76

 
Check-In
  Excellent
80.2%
Good
14.8%
Fair
3.5%
Poor
1.5%
   
3.74

 
Check-Out
  Excellent
79.6%
Good
15.7%
Fair
3.4%
Poor
1.2%
   
3.74

Valet/Bellman
  Excellent
70.7%
Good
19.4%
Fair
6.2%
Poor
3.7%
   
3.57

Housekeeping
  Excellent
70.1%
Good
21%
Fair
5.9%
Poor
3%
   
3.58

Business Center
  Excellent
24%
Good
4.8%
Fair
2.3%
Poor
1%
N/A
67.9%
   
3.62

Fitness Center
  Excellent
25.7%
Good
6.1%
Fair
4%
Poor
1.1%
N/A
63%
   
3.53

 
Reservations
  Excellent
80.2%
Good
16.3%
Fair
2.7%
Poor
0.7%
   
3.76

 
Check-In
  Excellent
80.2%
Good
14.8%
Fair
3.5%
Poor
1.5%
   
3.74

 
Check-Out
  Excellent
79.6%
Good
15.7%
Fair
3.4%
Poor
1.2%
   
3.74

Valet/Bellman
  Excellent
70.7%
Good
19.4%
Fair
6.2%
Poor
3.7%
   
3.57

Housekeeping
  Excellent
70.1%
Good
21%
Fair
5.9%
Poor
3%
   
3.58

Business Center
  Excellent
24%
Good
4.8%
Fair
2.3%
Poor
1%
N/A
67.9%
   
3.62

Fitness Center
  Excellent
25.7%
Good
6.1%
Fair
4%
Poor
1.1%
N/A
63%
   
3.53
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Notions
  Yes
13.7%
No
86.3%

 
Sauna
  Yes
11.3%
No
88.7%

 
Steamroom
  Yes
9.3%
No
90.7%

 
Endless Pool
  Yes
11%
No
89%

Game Room
  Yes
15.1%
No
84.9%

Wifi
  Yes
58.3%
No
41.7%


 
Notions
  Yes
13.7%
No
86.3%

 
Sauna
  Yes
11.3%
No
88.7%

 
Steamroom
  Yes
9.3%
No
90.7%

 
Endless Pool
  Yes
11%
No
89%

Game Room
  Yes
15.1%
No
84.9%

Wifi
  Yes
58.3%
No
41.7%



HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.1%
No
89.9%

 
Breakfast
  Yes
49.8%
No
50.2%

 
Brunch
  Yes
6.6%
No
93.4%

Lunch
  Yes
8.4%
No
91.6%

Dinner
  Yes
25.1%
No
74.9%

Late Night Cocktails
  Yes
34.9%
No
65.1%

 
Room Service
  Yes
10.1%
No
89.9%

 
Breakfast
  Yes
49.8%
No
50.2%

 
Brunch
  Yes
6.6%
No
93.4%

Lunch
  Yes
8.4%
No
91.6%

Dinner
  Yes
25.1%
No
74.9%

Late Night Cocktails
  Yes
34.9%
No
65.1%

 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
Ambience
  Excellent
34.3%
Good
26.5%
Fair
7.8%
Poor
1%
N/A
30.5%
   
3.35
 
Menu variety
  Excellent
30.4%
Good
25.2%
Fair
8.3%
Poor
2.4%
N/A
33.7%
   
3.26
 
Quality of food
  Excellent
37.8%
Good
23%
Fair
6%
Poor
1.7%
N/A
31.5%
   
3.41

Promptness of room service delivery
  Excellent
22%
Good
6.2%
Fair
0.9%
Poor
1.1%
N/A
69.9%
   
3.63

Overall restaurant experience
  Excellent
36.7%
Good
24.5%
Fair
4.5%
Poor
1.5%
N/A
32.8%
   
3.44

 
Ambience
  Excellent
34.3%
Good
26.5%
Fair
7.8%
Poor
1%
N/A
30.5%
   
3.35
 
Menu variety
  Excellent
30.4%
Good
25.2%
Fair
8.3%
Poor
2.4%
N/A
33.7%
   
3.26
 
Quality of food
  Excellent
37.8%
Good
23%
Fair
6%
Poor
1.7%
N/A
31.5%
   
3.41

Promptness of room service delivery
  Excellent
22%
Good
6.2%
Fair
0.9%
Poor
1.1%
N/A
69.9%
   
3.63

Overall restaurant experience
  Excellent
36.7%
Good
24.5%
Fair
4.5%
Poor
1.5%
N/A
32.8%
   
3.44

  SPA SERVICES
  SPA SERVICES
 
Did you have the opportunity to take advantage of our spa services?
  Yes
20%
No
80%

 
Would you consider using our spa again?
  Yes
81.6%
No
18.4%

 
Would you recommend it to a friend?
  Yes
85.2%
No
14.8%


 
Did you have the opportunity to take advantage of our spa services?
  Yes
20%
No
80%

 
Would you consider using our spa again?
  Yes
81.6%
No
18.4%

 
Would you recommend it to a friend?
  Yes
85.2%
No
14.8%


 
SPA RATING
Average: 85%
Rating: 3.6
 
SPA RATING
Average: 85%
Rating: 3.6
 
Overall
  Excellent
26%
Good
7.8%
Fair
2%
Poor
1%
N/A
63.3%
   
3.6
 
Technician
  Excellent
24.1%
Good
6.2%
Fair
1.1%
Poor
0.6%
N/A
67.9%
   
3.68
 
Facility
  Excellent
25%
Good
9%
Fair
2.1%
Poor
0.9%
N/A
63%
   
3.57

 
Overall
  Excellent
26%
Good
7.8%
Fair
2%
Poor
1%
N/A
63.3%
   
3.6
 
Technician
  Excellent
24.1%
Good
6.2%
Fair
1.1%
Poor
0.6%
N/A
67.9%
   
3.68
 
Facility
  Excellent
25%
Good
9%
Fair
2.1%
Poor
0.9%
N/A
63%
   
3.57