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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Viana Hoptel and Spa?
  Internet
17.8%
Friend
28.9%
Advertisement
0.2%
Travel Agent
0.5%
Company
13.7%
Referral
16.1%
Other
22.7%

What was the purpose of your visit?
  Business
23.2%
Pleasure
53.8%
Group
23%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
2.8%
Corporate Policy
6.4%
Repeat Guests
14.2%
Location
19.4%
Referral
23.7%
Other
33.4%

 
Was this your first stay with us?
  Yes
75.8%
No
24.2%

Would you consider staying again?
  Yes
88.2%
No
11.8%
   
0.88

Would you recommend us to a friend or
business associate?
  Yes
87.4%
No
12.6%
   
0.87

 
How did you hear about the Viana Hotel and Spa?
  Internet
17.8%
Friend
28.9%
Advertisement
0.2%
Travel Agent
0.5%
Company
13.7%
Referral
16.1%
Other
22.7%

What was the purpose of your visit?
  Business
23.2%
Pleasure
53.8%
Group
23%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
2.8%
Corporate Policy
6.4%
Repeat Guests
14.2%
Location
19.4%
Referral
23.7%
Other
33.4%

 
Was this your first stay with us?
  Yes
75.8%
No
24.2%

Would you consider staying again?
  Yes
88.2%
No
11.8%
   
0.88

Would you recommend us to a friend or
business associate?
  Yes
87.4%
No
12.6%
   
0.87

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
85.5%
Good
11.4%
Fair
2.1%
Poor
0.9%
   
3.82

Stand to greet you?
  Excellent
64%
Good
18%
Fair
9.7%
Poor
8.3%
   
3.38

Respond to your need for assistance?
  Excellent
78%
Good
15.9%
Fair
5%
Poor
1.2%
   
3.71

Maintain professional attitude and appearance?
  Excellent
82.7%
Good
12.8%
Fair
3.1%
Poor
1.4%
   
3.77






Acknowledge you immediately with a smile?
  Excellent
85.5%
Good
11.4%
Fair
2.1%
Poor
0.9%
   
3.82

Stand to greet you?
  Excellent
64%
Good
18%
Fair
9.7%
Poor
8.3%
   
3.38

Respond to your need for assistance?
  Excellent
78%
Good
15.9%
Fair
5%
Poor
1.2%
   
3.71

Maintain professional attitude and appearance?
  Excellent
82.7%
Good
12.8%
Fair
3.1%
Poor
1.4%
   
3.77

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77%
Good
16.4%
Fair
5%
Poor
1.7%
   
3.69

Overall maintenance/condition of room
  Excellent
67.3%
Good
21.1%
Fair
7.6%
Poor
4%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.7%
Good
19.9%
Fair
8.5%
Poor
2.8%
   
3.55

 
Overall cleanliness of room
  Excellent
77%
Good
16.4%
Fair
5%
Poor
1.7%
   
3.69

Overall maintenance/condition of room
  Excellent
67.3%
Good
21.1%
Fair
7.6%
Poor
4%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.7%
Good
19.9%
Fair
8.5%
Poor
2.8%
   
3.55
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.7%
Good
25.4%
Fair
7.3%
Poor
2.6%
   
3.52

Overall, how would you rate the staff?
  Excellent
78.9%
Good
15.6%
Fair
4.5%
Poor
0.9%
   
3.73
 
Overall, how would you rate the hotel?
  Excellent
64.7%
Good
25.4%
Fair
7.3%
Poor
2.6%
   
3.52

Overall, how would you rate the staff?
  Excellent
78.9%
Good
15.6%
Fair
4.5%
Poor
0.9%
   
3.73


  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
 
Reservations
  Excellent
80.1%
Good
16.1%
Fair
2.8%
Poor
0.9%
   
3.75

 
Check-In
  Excellent
82.2%
Good
13.3%
Fair
3.1%
Poor
1.4%
   
3.76

 
Check-Out
  Excellent
82.2%
Good
13.7%
Fair
3.1%
Poor
0.9%
   
3.76

Valet/Bellman
  Excellent
70.6%
Good
18%
Fair
6.9%
Poor
4.5%
   
3.55

Housekeeping
  Excellent
72%
Good
19.2%
Fair
5.7%
Poor
3.1%
   
3.6

Business Center
  Excellent
23.7%
Good
3.8%
Fair
1.2%
Poor
0.7%
N/A
70.6%
   
3.72

Fitness Center
  Excellent
25.1%
Good
4.7%
Fair
3.1%
Poor
1.4%
N/A
65.6%
   
3.56

 
Reservations
  Excellent
80.1%
Good
16.1%
Fair
2.8%
Poor
0.9%
   
3.75

 
Check-In
  Excellent
82.2%
Good
13.3%
Fair
3.1%
Poor
1.4%
   
3.76

 
Check-Out
  Excellent
82.2%
Good
13.7%
Fair
3.1%
Poor
0.9%
   
3.76

Valet/Bellman
  Excellent
70.6%
Good
18%
Fair
6.9%
Poor
4.5%
   
3.55

Housekeeping
  Excellent
72%
Good
19.2%
Fair
5.7%
Poor
3.1%
   
3.6

Business Center
  Excellent
23.7%
Good
3.8%
Fair
1.2%
Poor
0.7%
N/A
70.6%
   
3.72

Fitness Center
  Excellent
25.1%
Good
4.7%
Fair
3.1%
Poor
1.4%
N/A
65.6%
   
3.56
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Notions
  Yes
11.8%
No
88.2%

 
Sauna
  Yes
10%
No
90%

 
Steamroom
  Yes
7.1%
No
92.9%

 
Endless Pool
  Yes
10.4%
No
89.6%

Game Room
  Yes
13.5%
No
86.5%

Wifi
  Yes
56.2%
No
43.8%


 
Notions
  Yes
11.8%
No
88.2%

 
Sauna
  Yes
10%
No
90%

 
Steamroom
  Yes
7.1%
No
92.9%

 
Endless Pool
  Yes
10.4%
No
89.6%

Game Room
  Yes
13.5%
No
86.5%

Wifi
  Yes
56.2%
No
43.8%



HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.7%
No
89.3%

 
Breakfast
  Yes
49.1%
No
50.9%

 
Brunch
  Yes
6.6%
No
93.4%

Lunch
  Yes
10%
No
90%

Dinner
  Yes
25.4%
No
74.6%

Late Night Cocktails
  Yes
33.9%
No
66.1%

 
Room Service
  Yes
10.7%
No
89.3%

 
Breakfast
  Yes
49.1%
No
50.9%

 
Brunch
  Yes
6.6%
No
93.4%

Lunch
  Yes
10%
No
90%

Dinner
  Yes
25.4%
No
74.6%

Late Night Cocktails
  Yes
33.9%
No
66.1%

 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
Ambience
  Excellent
33.6%
Good
28.9%
Fair
7.8%
Poor
0.9%
N/A
28.7%
   
3.34
 
Menu variety
  Excellent
30.3%
Good
26.3%
Fair
7.8%
Poor
2.6%
N/A
32.9%
   
3.26
 
Quality of food
  Excellent
35.3%
Good
25.4%
Fair
5.9%
Poor
2.4%
N/A
31%
   
3.36

Promptness of room service delivery
  Excellent
19%
Good
6.6%
Fair
0.7%
Poor
1.2%
N/A
72.5%
   
3.58

Overall restaurant experience
  Excellent
35.3%
Good
26.3%
Fair
5.2%
Poor
1.2%
N/A
32%
   
3.41

 
Ambience
  Excellent
33.6%
Good
28.9%
Fair
7.8%
Poor
0.9%
N/A
28.7%
   
3.34
 
Menu variety
  Excellent
30.3%
Good
26.3%
Fair
7.8%
Poor
2.6%
N/A
32.9%
   
3.26
 
Quality of food
  Excellent
35.3%
Good
25.4%
Fair
5.9%
Poor
2.4%
N/A
31%
   
3.36

Promptness of room service delivery
  Excellent
19%
Good
6.6%
Fair
0.7%
Poor
1.2%
N/A
72.5%
   
3.58

Overall restaurant experience
  Excellent
35.3%
Good
26.3%
Fair
5.2%
Poor
1.2%
N/A
32%
   
3.41

  SPA SERVICES
  SPA SERVICES
 
Did you have the opportunity to take advantage of our spa services?
  Yes
15.4%
No
84.6%

 
Would you consider using our spa again?
  Yes
80.2%
No
19.8%

 
Would you recommend it to a friend?
  Yes
84.8%
No
15.2%


 
Did you have the opportunity to take advantage of our spa services?
  Yes
15.4%
No
84.6%

 
Would you consider using our spa again?
  Yes
80.2%
No
19.8%

 
Would you recommend it to a friend?
  Yes
84.8%
No
15.2%


 
SPA RATING
Average: 85%
Rating: 3.6
 
SPA RATING
Average: 85%
Rating: 3.6
 
Overall
  Excellent
22.5%
Good
7.8%
Fair
2.4%
Poor
1.4%
N/A
65.9%
   
3.51
 
Technician
  Excellent
20.4%
Good
6.4%
Fair
1.4%
Poor
0.7%
N/A
71.1%
   
3.61
 
Facility
  Excellent
22.5%
Good
8.8%
Fair
2.1%
Poor
0.9%
N/A
65.6%
   
3.54

 
Overall
  Excellent
22.5%
Good
7.8%
Fair
2.4%
Poor
1.4%
N/A
65.9%
   
3.51
 
Technician
  Excellent
20.4%
Good
6.4%
Fair
1.4%
Poor
0.7%
N/A
71.1%
   
3.61
 
Facility
  Excellent
22.5%
Good
8.8%
Fair
2.1%
Poor
0.9%
N/A
65.6%
   
3.54