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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Viana Hoptel and Spa?
  Internet
17.8%
Friend
26.9%
Advertisement
0.3%
Travel Agent
0.4%
Company
11.7%
Referral
16%
Other
26.9%

What was the purpose of your visit?
  Business
22.4%
Pleasure
56.3%
Group
21.3%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
3.3%
Corporate Policy
5.9%
Repeat Guests
15.4%
Location
19.3%
Referral
22.2%
Other
34%

 
Was this your first stay with us?
  Yes
74.1%
No
25.9%

Would you consider staying again?
  Yes
90.4%
No
9.6%
   
0.9

Would you recommend us to a friend or
business associate?
  Yes
89.8%
No
10.2%
   
0.9

 
How did you hear about the Viana Hotel and Spa?
  Internet
17.8%
Friend
26.9%
Advertisement
0.3%
Travel Agent
0.4%
Company
11.7%
Referral
16%
Other
26.9%

What was the purpose of your visit?
  Business
22.4%
Pleasure
56.3%
Group
21.3%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
3.3%
Corporate Policy
5.9%
Repeat Guests
15.4%
Location
19.3%
Referral
22.2%
Other
34%

 
Was this your first stay with us?
  Yes
74.1%
No
25.9%

Would you consider staying again?
  Yes
90.4%
No
9.6%
   
0.9

Would you recommend us to a friend or
business associate?
  Yes
89.8%
No
10.2%
   
0.9

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
85%
Good
11.2%
Fair
2.6%
Poor
1.2%
   
3.8

Stand to greet you?
  Excellent
62.7%
Good
18.4%
Fair
10.5%
Poor
8.4%
   
3.35

Respond to your need for assistance?
  Excellent
79.4%
Good
15.7%
Fair
4.1%
Poor
0.8%
   
3.74

Maintain professional attitude and appearance?
  Excellent
82.3%
Good
13.5%
Fair
3%
Poor
1.2%
   
3.77






Acknowledge you immediately with a smile?
  Excellent
85%
Good
11.2%
Fair
2.6%
Poor
1.2%
   
3.8

Stand to greet you?
  Excellent
62.7%
Good
18.4%
Fair
10.5%
Poor
8.4%
   
3.35

Respond to your need for assistance?
  Excellent
79.4%
Good
15.7%
Fair
4.1%
Poor
0.8%
   
3.74

Maintain professional attitude and appearance?
  Excellent
82.3%
Good
13.5%
Fair
3%
Poor
1.2%
   
3.77

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.1%
Good
18%
Fair
4.5%
Poor
1.4%
   
3.69

Overall maintenance/condition of room
  Excellent
65.7%
Good
23.2%
Fair
7.1%
Poor
3.9%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
68.4%
Good
21%
Fair
7.6%
Poor
3%
   
3.55

 
Overall cleanliness of room
  Excellent
76.1%
Good
18%
Fair
4.5%
Poor
1.4%
   
3.69

Overall maintenance/condition of room
  Excellent
65.7%
Good
23.2%
Fair
7.1%
Poor
3.9%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
68.4%
Good
21%
Fair
7.6%
Poor
3%
   
3.55
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65.5%
Good
25.3%
Fair
6.8%
Poor
2.4%
   
3.54

Overall, how would you rate the staff?
  Excellent
79.5%
Good
15.1%
Fair
4.9%
Poor
0.5%
   
3.74
 
Overall, how would you rate the hotel?
  Excellent
65.5%
Good
25.3%
Fair
6.8%
Poor
2.4%
   
3.54

Overall, how would you rate the staff?
  Excellent
79.5%
Good
15.1%
Fair
4.9%
Poor
0.5%
   
3.74


  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
 
Reservations
  Excellent
80.2%
Good
16.5%
Fair
2.6%
Poor
0.7%
   
3.76

 
Check-In
  Excellent
80.2%
Good
15.1%
Fair
3.4%
Poor
1.3%
   
3.74

 
Check-Out
  Excellent
79.7%
Good
16%
Fair
3.3%
Poor
1%
   
3.74

Valet/Bellman
  Excellent
70.5%
Good
19.6%
Fair
6%
Poor
3.9%
   
3.57

Housekeeping
  Excellent
70.5%
Good
20.6%
Fair
6%
Poor
2.9%
   
3.59

Business Center
  Excellent
24.8%
Good
4.5%
Fair
2.4%
Poor
0.7%
N/A
67.7%
   
3.65

Fitness Center
  Excellent
26.4%
Good
5.8%
Fair
3.9%
Poor
1.2%
N/A
62.7%
   
3.54

 
Reservations
  Excellent
80.2%
Good
16.5%
Fair
2.6%
Poor
0.7%
   
3.76

 
Check-In
  Excellent
80.2%
Good
15.1%
Fair
3.4%
Poor
1.3%
   
3.74

 
Check-Out
  Excellent
79.7%
Good
16%
Fair
3.3%
Poor
1%
   
3.74

Valet/Bellman
  Excellent
70.5%
Good
19.6%
Fair
6%
Poor
3.9%
   
3.57

Housekeeping
  Excellent
70.5%
Good
20.6%
Fair
6%
Poor
2.9%
   
3.59

Business Center
  Excellent
24.8%
Good
4.5%
Fair
2.4%
Poor
0.7%
N/A
67.7%
   
3.65

Fitness Center
  Excellent
26.4%
Good
5.8%
Fair
3.9%
Poor
1.2%
N/A
62.7%
   
3.54
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Notions
  Yes
13.5%
No
86.5%

 
Sauna
  Yes
11.3%
No
88.7%

 
Steamroom
  Yes
9.3%
No
90.7%

 
Endless Pool
  Yes
11%
No
89%

Game Room
  Yes
15.5%
No
84.5%

Wifi
  Yes
58.9%
No
41.1%


 
Notions
  Yes
13.5%
No
86.5%

 
Sauna
  Yes
11.3%
No
88.7%

 
Steamroom
  Yes
9.3%
No
90.7%

 
Endless Pool
  Yes
11%
No
89%

Game Room
  Yes
15.5%
No
84.5%

Wifi
  Yes
58.9%
No
41.1%



HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10%
No
90%

 
Breakfast
  Yes
50.8%
No
49.2%

 
Brunch
  Yes
6%
No
94%

Lunch
  Yes
8.8%
No
91.2%

Dinner
  Yes
25.7%
No
74.3%

Late Night Cocktails
  Yes
35.2%
No
64.8%

 
Room Service
  Yes
10%
No
90%

 
Breakfast
  Yes
50.8%
No
49.2%

 
Brunch
  Yes
6%
No
94%

Lunch
  Yes
8.8%
No
91.2%

Dinner
  Yes
25.7%
No
74.3%

Late Night Cocktails
  Yes
35.2%
No
64.8%

 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
Ambience
  Excellent
34.5%
Good
26.6%
Fair
8%
Poor
0.9%
N/A
29.9%
   
3.35
 
Menu variety
  Excellent
30.6%
Good
25.5%
Fair
8.4%
Poor
2.5%
N/A
33.1%
   
3.26
 
Quality of food
  Excellent
37.8%
Good
23.4%
Fair
6%
Poor
1.8%
N/A
31%
   
3.41

Promptness of room service delivery
  Excellent
21.7%
Good
6.4%
Fair
0.8%
Poor
1.2%
N/A
69.9%
   
3.62

Overall restaurant experience
  Excellent
36.9%
Good
24.7%
Fair
4.6%
Poor
1.4%
N/A
32.4%
   
3.43

 
Ambience
  Excellent
34.5%
Good
26.6%
Fair
8%
Poor
0.9%
N/A
29.9%
   
3.35
 
Menu variety
  Excellent
30.6%
Good
25.5%
Fair
8.4%
Poor
2.5%
N/A
33.1%
   
3.26
 
Quality of food
  Excellent
37.8%
Good
23.4%
Fair
6%
Poor
1.8%
N/A
31%
   
3.41

Promptness of room service delivery
  Excellent
21.7%
Good
6.4%
Fair
0.8%
Poor
1.2%
N/A
69.9%
   
3.62

Overall restaurant experience
  Excellent
36.9%
Good
24.7%
Fair
4.6%
Poor
1.4%
N/A
32.4%
   
3.43

  SPA SERVICES
  SPA SERVICES
 
Did you have the opportunity to take advantage of our spa services?
  Yes
19.8%
No
80.2%

 
Would you consider using our spa again?
  Yes
81.6%
No
18.4%

 
Would you recommend it to a friend?
  Yes
85.7%
No
14.3%


 
Did you have the opportunity to take advantage of our spa services?
  Yes
19.8%
No
80.2%

 
Would you consider using our spa again?
  Yes
81.6%
No
18.4%

 
Would you recommend it to a friend?
  Yes
85.7%
No
14.3%


 
SPA RATING
Average: 85%
Rating: 3.6
 
SPA RATING
Average: 85%
Rating: 3.6
 
Overall
  Excellent
26.4%
Good
7.7%
Fair
2.1%
Poor
1%
N/A
62.7%
   
3.6
 
Technician
  Excellent
24.3%
Good
6.2%
Fair
1.2%
Poor
0.7%
N/A
67.7%
   
3.67
 
Facility
  Excellent
25.5%
Good
9.1%
Fair
2.1%
Poor
0.9%
N/A
62.5%
   
3.57

 
Overall
  Excellent
26.4%
Good
7.7%
Fair
2.1%
Poor
1%
N/A
62.7%
   
3.6
 
Technician
  Excellent
24.3%
Good
6.2%
Fair
1.2%
Poor
0.7%
N/A
67.7%
   
3.67
 
Facility
  Excellent
25.5%
Good
9.1%
Fair
2.1%
Poor
0.9%
N/A
62.5%
   
3.57