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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Viana Hoptel and Spa?
  Internet
19%
Friend
27%
Advertisement
0.2%
Travel Agent
0.5%
Company
11.3%
Referral
15.2%
Other
26.8%

What was the purpose of your visit?
  Business
22.4%
Pleasure
56.9%
Group
20.8%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
3.2%
Corporate Policy
5.4%
Repeat Guests
16.6%
Location
19.6%
Referral
21.6%
Other
33.5%

 
Was this your first stay with us?
  Yes
73.5%
No
26.5%

Would you consider staying again?
  Yes
89.3%
No
10.7%
   
0.89

Would you recommend us to a friend or
business associate?
  Yes
89%
No
11%
   
0.89

 
How did you hear about the Viana Hotel and Spa?
  Internet
19%
Friend
27%
Advertisement
0.2%
Travel Agent
0.5%
Company
11.3%
Referral
15.2%
Other
26.8%

What was the purpose of your visit?
  Business
22.4%
Pleasure
56.9%
Group
20.8%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
3.2%
Corporate Policy
5.4%
Repeat Guests
16.6%
Location
19.6%
Referral
21.6%
Other
33.5%

 
Was this your first stay with us?
  Yes
73.5%
No
26.5%

Would you consider staying again?
  Yes
89.3%
No
10.7%
   
0.89

Would you recommend us to a friend or
business associate?
  Yes
89%
No
11%
   
0.89

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
84.7%
Good
11.8%
Fair
2.4%
Poor
1.1%
   
3.8

Stand to greet you?
  Excellent
63.3%
Good
17.9%
Fair
10.2%
Poor
8.6%
   
3.36

Respond to your need for assistance?
  Excellent
79.2%
Good
15.8%
Fair
4%
Poor
1%
   
3.73

Maintain professional attitude and appearance?
  Excellent
82.6%
Good
13.6%
Fair
2.7%
Poor
1.1%
   
3.78






Acknowledge you immediately with a smile?
  Excellent
84.7%
Good
11.8%
Fair
2.4%
Poor
1.1%
   
3.8

Stand to greet you?
  Excellent
63.3%
Good
17.9%
Fair
10.2%
Poor
8.6%
   
3.36

Respond to your need for assistance?
  Excellent
79.2%
Good
15.8%
Fair
4%
Poor
1%
   
3.73

Maintain professional attitude and appearance?
  Excellent
82.6%
Good
13.6%
Fair
2.7%
Poor
1.1%
   
3.78

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
75.9%
Good
17.7%
Fair
4.6%
Poor
1.8%
   
3.68

Overall maintenance/condition of room
  Excellent
66%
Good
22.7%
Fair
6.9%
Poor
4.5%
   
3.5

Overall satisfaction of guest supplies & amenities
  Excellent
68.8%
Good
20.4%
Fair
7.2%
Poor
3.5%
   
3.55

 
Overall cleanliness of room
  Excellent
75.9%
Good
17.7%
Fair
4.6%
Poor
1.8%
   
3.68

Overall maintenance/condition of room
  Excellent
66%
Good
22.7%
Fair
6.9%
Poor
4.5%
   
3.5

Overall satisfaction of guest supplies & amenities
  Excellent
68.8%
Good
20.4%
Fair
7.2%
Poor
3.5%
   
3.55
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.9%
Good
25.7%
Fair
6.5%
Poor
2.9%
   
3.53

Overall, how would you rate the staff?
  Excellent
79.2%
Good
15.5%
Fair
4.6%
Poor
0.6%
   
3.73
 
Overall, how would you rate the hotel?
  Excellent
64.9%
Good
25.7%
Fair
6.5%
Poor
2.9%
   
3.53

Overall, how would you rate the staff?
  Excellent
79.2%
Good
15.5%
Fair
4.6%
Poor
0.6%
   
3.73


  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
 
Reservations
  Excellent
80.5%
Good
16%
Fair
2.7%
Poor
0.8%
   
3.76

 
Check-In
  Excellent
81.3%
Good
14.1%
Fair
3.2%
Poor
1.4%
   
3.75

 
Check-Out
  Excellent
81%
Good
15%
Fair
2.9%
Poor
1.1%
   
3.75

Valet/Bellman
  Excellent
70.3%
Good
19.5%
Fair
5.8%
Poor
4.5%
   
3.56

Housekeeping
  Excellent
70.4%
Good
20.4%
Fair
5.9%
Poor
3.2%
   
3.58

Business Center
  Excellent
25.9%
Good
4.8%
Fair
1.9%
Poor
0.5%
N/A
66.9%
   
3.7

Fitness Center
  Excellent
27.3%
Good
5.3%
Fair
3.4%
Poor
1.3%
N/A
62.8%
   
3.58

 
Reservations
  Excellent
80.5%
Good
16%
Fair
2.7%
Poor
0.8%
   
3.76

 
Check-In
  Excellent
81.3%
Good
14.1%
Fair
3.2%
Poor
1.4%
   
3.75

 
Check-Out
  Excellent
81%
Good
15%
Fair
2.9%
Poor
1.1%
   
3.75

Valet/Bellman
  Excellent
70.3%
Good
19.5%
Fair
5.8%
Poor
4.5%
   
3.56

Housekeeping
  Excellent
70.4%
Good
20.4%
Fair
5.9%
Poor
3.2%
   
3.58

Business Center
  Excellent
25.9%
Good
4.8%
Fair
1.9%
Poor
0.5%
N/A
66.9%
   
3.7

Fitness Center
  Excellent
27.3%
Good
5.3%
Fair
3.4%
Poor
1.3%
N/A
62.8%
   
3.58
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Notions
  Yes
13.4%
No
86.6%

 
Sauna
  Yes
11.2%
No
88.8%

 
Steamroom
  Yes
8.8%
No
91.2%

 
Endless Pool
  Yes
11%
No
89%

Game Room
  Yes
16%
No
84%

Wifi
  Yes
58.1%
No
41.9%


 
Notions
  Yes
13.4%
No
86.6%

 
Sauna
  Yes
11.2%
No
88.8%

 
Steamroom
  Yes
8.8%
No
91.2%

 
Endless Pool
  Yes
11%
No
89%

Game Room
  Yes
16%
No
84%

Wifi
  Yes
58.1%
No
41.9%



HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.4%
No
89.6%

 
Breakfast
  Yes
49.8%
No
50.2%

 
Brunch
  Yes
5.6%
No
94.4%

Lunch
  Yes
9.7%
No
90.3%

Dinner
  Yes
24.9%
No
75.1%

Late Night Cocktails
  Yes
33.7%
No
66.3%

 
Room Service
  Yes
10.4%
No
89.6%

 
Breakfast
  Yes
49.8%
No
50.2%

 
Brunch
  Yes
5.6%
No
94.4%

Lunch
  Yes
9.7%
No
90.3%

Dinner
  Yes
24.9%
No
75.1%

Late Night Cocktails
  Yes
33.7%
No
66.3%

 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
Ambience
  Excellent
34.8%
Good
26.4%
Fair
7.8%
Poor
0.8%
N/A
30.2%
   
3.36
 
Menu variety
  Excellent
30.8%
Good
25.2%
Fair
7.7%
Poor
2.7%
N/A
33.5%
   
3.27
 
Quality of food
  Excellent
37.2%
Good
23.5%
Fair
5.8%
Poor
1.9%
N/A
31.6%
   
3.4

Promptness of room service delivery
  Excellent
21.1%
Good
6.2%
Fair
1%
Poor
1.1%
N/A
70.6%
   
3.61

Overall restaurant experience
  Excellent
36.6%
Good
24.4%
Fair
5%
Poor
1%
N/A
33.1%
   
3.44

 
Ambience
  Excellent
34.8%
Good
26.4%
Fair
7.8%
Poor
0.8%
N/A
30.2%
   
3.36
 
Menu variety
  Excellent
30.8%
Good
25.2%
Fair
7.7%
Poor
2.7%
N/A
33.5%
   
3.27
 
Quality of food
  Excellent
37.2%
Good
23.5%
Fair
5.8%
Poor
1.9%
N/A
31.6%
   
3.4

Promptness of room service delivery
  Excellent
21.1%
Good
6.2%
Fair
1%
Poor
1.1%
N/A
70.6%
   
3.61

Overall restaurant experience
  Excellent
36.6%
Good
24.4%
Fair
5%
Poor
1%
N/A
33.1%
   
3.44

  SPA SERVICES
  SPA SERVICES
 
Did you have the opportunity to take advantage of our spa services?
  Yes
18.5%
No
81.5%

 
Would you consider using our spa again?
  Yes
81.9%
No
18.1%

 
Would you recommend it to a friend?
  Yes
85.8%
No
14.2%


 
Did you have the opportunity to take advantage of our spa services?
  Yes
18.5%
No
81.5%

 
Would you consider using our spa again?
  Yes
81.9%
No
18.1%

 
Would you recommend it to a friend?
  Yes
85.8%
No
14.2%


 
SPA RATING
Average: 85%
Rating: 3.6
 
SPA RATING
Average: 85%
Rating: 3.6
 
Overall
  Excellent
25.7%
Good
7.2%
Fair
2.2%
Poor
1.3%
N/A
63.6%
   
3.57
 
Technician
  Excellent
24%
Good
5.8%
Fair
1.3%
Poor
0.8%
N/A
68.2%
   
3.66
 
Facility
  Excellent
25.4%
Good
8.3%
Fair
1.9%
Poor
1%
N/A
63.4%
   
3.59

 
Overall
  Excellent
25.7%
Good
7.2%
Fair
2.2%
Poor
1.3%
N/A
63.6%
   
3.57
 
Technician
  Excellent
24%
Good
5.8%
Fair
1.3%
Poor
0.8%
N/A
68.2%
   
3.66
 
Facility
  Excellent
25.4%
Good
8.3%
Fair
1.9%
Poor
1%
N/A
63.4%
   
3.59