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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Viana Hoptel and Spa?
  Internet
20.3%
Friend
28.1%
Advertisement
0.2%
Travel Agent
0.3%
Company
9.6%
Referral
14.4%
Other
27.2%

What was the purpose of your visit?
  Business
20.1%
Pleasure
58.5%
Group
21.4%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
4.1%
Corporate Policy
5.3%
Repeat Guests
14.5%
Location
20.4%
Referral
22.2%
Other
33.4%

 
Was this your first stay with us?
  Yes
75.4%
No
24.6%

Would you consider staying again?
  Yes
90.1%
No
9.9%
   
0.9

Would you recommend us to a friend or
business associate?
  Yes
89.4%
No
10.6%
   
0.89

 
How did you hear about the Viana Hotel and Spa?
  Internet
20.3%
Friend
28.1%
Advertisement
0.2%
Travel Agent
0.3%
Company
9.6%
Referral
14.4%
Other
27.2%

What was the purpose of your visit?
  Business
20.1%
Pleasure
58.5%
Group
21.4%

 
Why did you select the Viana Hoptel and Spa?
  Advertising
4.1%
Corporate Policy
5.3%
Repeat Guests
14.5%
Location
20.4%
Referral
22.2%
Other
33.4%

 
Was this your first stay with us?
  Yes
75.4%
No
24.6%

Would you consider staying again?
  Yes
90.1%
No
9.9%
   
0.9

Would you recommend us to a friend or
business associate?
  Yes
89.4%
No
10.6%
   
0.89

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
83.8%
Good
12.3%
Fair
2.2%
Poor
1.7%
   
3.78

Stand to greet you?
  Excellent
62.1%
Good
19.1%
Fair
10.2%
Poor
8.6%
   
3.35

Respond to your need for assistance?
  Excellent
80%
Good
14.7%
Fair
3.9%
Poor
1.4%
   
3.73

Maintain professional attitude and appearance?
  Excellent
82.2%
Good
13.3%
Fair
3%
Poor
1.5%
   
3.76






Acknowledge you immediately with a smile?
  Excellent
83.8%
Good
12.3%
Fair
2.2%
Poor
1.7%
   
3.78

Stand to greet you?
  Excellent
62.1%
Good
19.1%
Fair
10.2%
Poor
8.6%
   
3.35

Respond to your need for assistance?
  Excellent
80%
Good
14.7%
Fair
3.9%
Poor
1.4%
   
3.73

Maintain professional attitude and appearance?
  Excellent
82.2%
Good
13.3%
Fair
3%
Poor
1.5%
   
3.76

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.5%
Good
17.3%
Fair
4.5%
Poor
1.7%
   
3.69

Overall maintenance/condition of room
  Excellent
66%
Good
22.7%
Fair
7.6%
Poor
3.7%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
66.8%
Good
22.2%
Fair
7.6%
Poor
3.4%
   
3.52

 
Overall cleanliness of room
  Excellent
76.5%
Good
17.3%
Fair
4.5%
Poor
1.7%
   
3.69

Overall maintenance/condition of room
  Excellent
66%
Good
22.7%
Fair
7.6%
Poor
3.7%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
66.8%
Good
22.2%
Fair
7.6%
Poor
3.4%
   
3.52
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65.2%
Good
25.4%
Fair
6.8%
Poor
2.6%
   
3.53

Overall, how would you rate the staff?
  Excellent
78.3%
Good
16.6%
Fair
3.8%
Poor
1.3%
   
3.72
 
Overall, how would you rate the hotel?
  Excellent
65.2%
Good
25.4%
Fair
6.8%
Poor
2.6%
   
3.53

Overall, how would you rate the staff?
  Excellent
78.3%
Good
16.6%
Fair
3.8%
Poor
1.3%
   
3.72


  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
  SERVICES AND AMENITIES
Average: 92.5%
Rating: 3.7
 
Reservations
  Excellent
80.5%
Good
16%
Fair
2.4%
Poor
1%
   
3.76

 
Check-In
  Excellent
79.9%
Good
14.7%
Fair
3.8%
Poor
1.6%
   
3.73

 
Check-Out
  Excellent
79.7%
Good
16.2%
Fair
2.8%
Poor
1.3%
   
3.73

Valet/Bellman
  Excellent
70.7%
Good
19.7%
Fair
5.5%
Poor
4.1%
   
3.57

Housekeeping
  Excellent
69.7%
Good
21.6%
Fair
5.6%
Poor
3%
   
3.58

Business Center
  Excellent
25.1%
Good
5.2%
Fair
1.8%
Poor
0.9%
N/A
67.1%
   
3.65

Fitness Center
  Excellent
26.1%
Good
6.9%
Fair
3.5%
Poor
1.4%
N/A
62.1%
   
3.52

 
Reservations
  Excellent
80.5%
Good
16%
Fair
2.4%
Poor
1%
   
3.76

 
Check-In
  Excellent
79.9%
Good
14.7%
Fair
3.8%
Poor
1.6%
   
3.73

 
Check-Out
  Excellent
79.7%
Good
16.2%
Fair
2.8%
Poor
1.3%
   
3.73

Valet/Bellman
  Excellent
70.7%
Good
19.7%
Fair
5.5%
Poor
4.1%
   
3.57

Housekeeping
  Excellent
69.7%
Good
21.6%
Fair
5.6%
Poor
3%
   
3.58

Business Center
  Excellent
25.1%
Good
5.2%
Fair
1.8%
Poor
0.9%
N/A
67.1%
   
3.65

Fitness Center
  Excellent
26.1%
Good
6.9%
Fair
3.5%
Poor
1.4%
N/A
62.1%
   
3.52
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Notions
  Yes
15%
No
85%

 
Sauna
  Yes
13.1%
No
86.9%

 
Steamroom
  Yes
10.9%
No
89.1%

 
Endless Pool
  Yes
11.8%
No
88.2%

Game Room
  Yes
15%
No
85%

Wifi
  Yes
58.4%
No
41.6%


 
Notions
  Yes
15%
No
85%

 
Sauna
  Yes
13.1%
No
86.9%

 
Steamroom
  Yes
10.9%
No
89.1%

 
Endless Pool
  Yes
11.8%
No
88.2%

Game Room
  Yes
15%
No
85%

Wifi
  Yes
58.4%
No
41.6%



HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.1%
No
89.9%

 
Breakfast
  Yes
50.2%
No
49.8%

 
Brunch
  Yes
6.8%
No
93.2%

Lunch
  Yes
8.4%
No
91.6%

Dinner
  Yes
26.8%
No
73.2%

Late Night Cocktails
  Yes
34.1%
No
65.9%

 
Room Service
  Yes
10.1%
No
89.9%

 
Breakfast
  Yes
50.2%
No
49.8%

 
Brunch
  Yes
6.8%
No
93.2%

Lunch
  Yes
8.4%
No
91.6%

Dinner
  Yes
26.8%
No
73.2%

Late Night Cocktails
  Yes
34.1%
No
65.9%

 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
ATMOSPHERE
Average: 85%
Rating: 3.4
 
Ambience
  Excellent
34.3%
Good
26.7%
Fair
7.9%
Poor
1%
N/A
30%
   
3.35
 
Menu variety
  Excellent
30.5%
Good
25.5%
Fair
9%
Poor
2.2%
N/A
32.8%
   
3.25
 
Quality of food
  Excellent
37.6%
Good
23.7%
Fair
6.9%
Poor
1.5%
N/A
30.3%
   
3.4

Promptness of room service delivery
  Excellent
22.4%
Good
6.1%
Fair
0.9%
Poor
1%
N/A
69.5%
   
3.64

Overall restaurant experience
  Excellent
36.2%
Good
25.5%
Fair
4.8%
Poor
1.6%
N/A
31.8%
   
3.41

 
Ambience
  Excellent
34.3%
Good
26.7%
Fair
7.9%
Poor
1%
N/A
30%
   
3.35
 
Menu variety
  Excellent
30.5%
Good
25.5%
Fair
9%
Poor
2.2%
N/A
32.8%
   
3.25
 
Quality of food
  Excellent
37.6%
Good
23.7%
Fair
6.9%
Poor
1.5%
N/A
30.3%
   
3.4

Promptness of room service delivery
  Excellent
22.4%
Good
6.1%
Fair
0.9%
Poor
1%
N/A
69.5%
   
3.64

Overall restaurant experience
  Excellent
36.2%
Good
25.5%
Fair
4.8%
Poor
1.6%
N/A
31.8%
   
3.41

  SPA SERVICES
  SPA SERVICES
 
Did you have the opportunity to take advantage of our spa services?
  Yes
21%
No
79%

 
Would you consider using our spa again?
  Yes
80.6%
No
19.4%

 
Would you recommend it to a friend?
  Yes
84.8%
No
15.2%


 
Did you have the opportunity to take advantage of our spa services?
  Yes
21%
No
79%

 
Would you consider using our spa again?
  Yes
80.6%
No
19.4%

 
Would you recommend it to a friend?
  Yes
84.8%
No
15.2%


 
SPA RATING
Average: 85%
Rating: 3.6
 
SPA RATING
Average: 85%
Rating: 3.6
 
Overall
  Excellent
26.9%
Good
7.6%
Fair
1.6%
Poor
1.5%
N/A
62.4%
   
3.59
 
Technician
  Excellent
25.3%
Good
6%
Fair
0.9%
Poor
0.9%
N/A
66.9%
   
3.68
 
Facility
  Excellent
25.6%
Good
8.5%
Fair
2.4%
Poor
1.1%
N/A
62.3%
   
3.56

 
Overall
  Excellent
26.9%
Good
7.6%
Fair
1.6%
Poor
1.5%
N/A
62.4%
   
3.59
 
Technician
  Excellent
25.3%
Good
6%
Fair
0.9%
Poor
0.9%
N/A
66.9%
   
3.68
 
Facility
  Excellent
25.6%
Good
8.5%
Fair
2.4%
Poor
1.1%
N/A
62.3%
   
3.56