his privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy. The hotel will only collect the information contained in guest history solely for the use of this hotel and any such information will not be shared with third parties except where required to comply with local, provincial, or federal law. Any questions should be directed to the hotel privacy officer.
INTERPRETATION AND DEFINITIONS
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
The Viana Hotel & Spa referred to as either “the company”, “we”, “us” or “our” in this agreement. Country refers to the United States of America. Service and website refers to the Viana Hotel & Spa, accessible from www.vianahotelandspa.com.
Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses. Device means any device that can access the service such as a computer, a cellphone, or a digital tablet. Usage data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
Personal data is any information that relates to an identified or identifiable individual. Service provider means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service or to assist the company in analyzing how the service is used.
You mean the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable. Account means a unique account created for you to access our service or parts of our service.
COLLECTING AND USING YOUR PERSONAL DATA
Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to email address, first name and last name, phone number, address, state, province, zip/postal code, city, age and or date of birth, usage data.
Guest ID Collection: To ensure secure and lawful check-in procedures, our hotel may collect a digital copy of your government-issued ID for identity verification, fraud prevention, and legal compliance. This information is collected, stored securely, and retained only as long as necessary. We follow strict privacy safeguards in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access your personal information, request corrections, and withdraw consent at any time, subject to legal limitations.
Usage Data: Usage data is collected automatically when using the service. Usage data may include information such as your device’s internet protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique id, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.